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With our fantastic 30-day return policy, you can order any standard (full-price) item from SHINEGLORIA and return it for a full refund, providing we receive the item within 30 days of the delivery date. If it is not exactly what you are looking for, you can return or exchange it with no restocking fees providing the item is returned in new condition with all original documentation and collateral included.
We are confident that you will love your SHINEGLORIA jewelry! However, if you need to return or exchange any item within your order, here’s what you need to know:
All returned merchandise must be in new, unworn condition with:
We do not refund standard, international, or expedited shipping or grading card costs on returns or exchanges. Also, all Sale items, loose stones with signs of setting or damage, jewelry showing signs of wear and tear, or those that have been custom made, engraved, altered, resized or damaged in any way, cannot be accepted for return. Please note, return shipping costs will be at your expense. Packages that are refused or returned to sender will be considered an automatic return and all shipping expenses will be taken out of the refund.
We are handcrafted jewelers, which means we put a lot of labor and love into making your jewelry. When you order a SHINEGLORIA® piece, we make it exactly how you ordered it – especially for you – to ensure your jewelry is always of the highest standards. When a ring is returned, we melt it down and start again. There are many labor costs associated with making a ring this way.
You must follow these instructions exactly. Failure to do so will prevent the processing of your return and could result in an additional charge or denial of your return. If you have any questions about our return procedure, please contact us at support@shinegloria.com
Exchanges
All ‘Sale’ items, and any jewelry showing signs of wear or those that have been custom made, engraved, altered, resized, and/or damaged in any way, cannot be accepted for return. Sale items are eligible for exchange within the first 30-days after delivery, however, exchange is only allowed on items of equal or greater value.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHINEGLORIA will not be responsible for loss or damage of return shipments.
Only one item can be returned or exchanged per customer.
Return shipping will be at your cost. Packages that are refused or returned to sender will be considered an automatic return and all shipping expenses will be taken out of the refund.
Once we receive your returned item, it will be inspected by our quality control department. If accepted, your refund or new item will be processed in just a few business days.
Returns without the return policy tag attached, or with tags that show signs of tampering, returns with no SHINEGLORIA return code (RAC), and packages that are improperly packaged or uninsured will either be refused or charged a restocking fee at our discretion.